There are a couple of problems you might encounter as a starting bot developer. In this article you will learn how to find and fix the most common bot problems.
Test your bot window and type the expression that returns the unexpected result
Go to the
NLP result tab
Check to see if an intent was detected with a confidence above the threshold (the default threshold is 80%)
Go to the bot dialogs table view
Filter on the intent that was detected
If there is no result for that intent, it means that your intent doesn't have an answer linked to it, which will mean the bot defaults to
Solution: configure an answer to the intent by adding a new bot message, and linking the intent to it
If there is a bot dialog that has that intent linked to it, click it
Solution: configure the bot message linked to the intent and make sure it's aligned with how you want the bot to reply. Alternatively, if the intent should not be linked to that bot message, remove the link between bot dialog and intent and create a new bot dialog for that intent
Check your NLP model. Does an intent already exist where this expression might belong to?
If yes, add the expression to the model, click
Update NLP and test your bot again
If no, create a new intent, add the expression and a few others like it to the new intent and update your NLP model
Create a new bot dialog, link the intent to that bot dialog, and define an answer the bot should give as a reply to your new intent