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Zendesk Sunshine (beta)
Integrate you Chatlayer bot to the channels you manage from Zendesk Sunshine and offload to Zendesk Chat
Allow Chatlayer to access that account:
Your account will appear in the list of connected accounts:
Connect the Sunshine channels:
Go to your bot’s channels page, click “add channel” and select Sunshine. Pick the account you just connected to and proceed to the next step, naming the connection.
From the previous point on, the chatbot will be connected to the channels you have configured on your Sunshine app.
On the point of your bot where users should be transferred to a human agent, add an Action and insert the template “send to offload provider”. From the list picker, Sunshine connection will appear, and you can connect with your Switchboard integration ID:
Upon reaching that part of the conversation, the user will be handed over to Zendesk chat.