> For the complete documentation index, see [llms.txt](https://docs.chatlayer.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.chatlayer.ai/chatlayer-documentation-pt-br/channels/sinch-conversation-api-beta.md).

# Sinch Conversation API

Você não precisa pensar em qual tipo de mensagem funciona em qual canal – o **Sinch Conversation API** transcodifica as mensagens automaticamente para corresponder ao canal de destino. Fácil, fácil!

## Canais suportados

Você encontrará uma lista completa dos canais suportados pela Sinch Conversation API em [aqui](https://developers.sinch.com/docs/conversation/channel-support/).

<details>

<summary>Como lidar com variáveis entre canais</summary>

Se vários canais estiverem conectados ao seu app da Conversation API, pode ser útil poder enviar um fluxo específico dependendo do canal em que o usuário do bot está. Para fazer isso, você pode usar o `internal.sinchConversationAPI.channelIdentifier` [variável](/chatlayer-documentation-pt-br/navegacao/settings/secure-variables-gdpr.md).

Os valores possíveis para o canal são:

```
internal.sinchConversationAPI.channelIdentifier: 
"CHANNEL_UNSPECIFIED"
"WHATSAPP"
"RCS"
"SMS"
"MESSENGER"
"VIBER"
"VIBERBM"
"MMS"
"TELEGRAM"
"LINE"
"INSTAGRAM"
```

Além disso, há algumas outras variáveis que armazenam dados vindos da Sinch Conversation API que podem ser úteis para orientar seu fluxo:

```
internal.sinchConversationAPI.channelIdentity: 'USER_PHONE_NUMBER_OR_ID',
internal.sinchConversationAPI.contactId: 'CONTACT_ID_CONV_API',
internal.sinchConversationAPI.appId: 'APP_ID_CONV_API',
internal.sinchConversationAPI.conversationId: 'CONVERSATION_ID_CONV_API',
internal.sinchConversationAPI.metadata: string or key + value pair
```

Você pode aprender mais sobre como usar variáveis para orientar seu fluxo [aqui](/chatlayer-documentation-pt-br/buildabot/tips-and-best-practices/route-your-flow-depending-on-the-channel.md).

</details>

{% hint style="warning" %}
Lembre-se de que canais diferentes aceitam diferentes [tipos de mensagem](https://developers.sinch.com/docs/conversation/message-types/).
{% endhint %}

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