> For the complete documentation index, see [llms.txt](https://docs.chatlayer.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.chatlayer.ai/chatlayer-documentation-pt-br/channels/sinch-conversation-api-beta.md).
# Sinch Conversation API
A Sinch Conversation API permite conectar o Chatlayer.ai a vários canais ao mesmo tempo.
Você não precisa pensar em qual tipo de mensagem funciona em qual canal – o **Sinch Conversation API** transcodifica as mensagens automaticamente para corresponder ao canal de destino. Fácil, fácil!
## Canais suportados
Você encontrará uma lista completa dos canais suportados pela Sinch Conversation API em [aqui](https://developers.sinch.com/docs/conversation/channel-support/).
Como lidar com variáveis entre canais
Se vários canais estiverem conectados ao seu app da Conversation API, pode ser útil poder enviar um fluxo específico dependendo do canal em que o usuário do bot está. Para fazer isso, você pode usar o `internal.sinchConversationAPI.channelIdentifier` [variável](/chatlayer-documentation-pt-br/navegacao/settings/secure-variables-gdpr.md).
Os valores possíveis para o canal são:
```
internal.sinchConversationAPI.channelIdentifier:
"CHANNEL_UNSPECIFIED"
"WHATSAPP"
"RCS"
"SMS"
"MESSENGER"
"VIBER"
"VIBERBM"
"MMS"
"TELEGRAM"
"LINE"
"INSTAGRAM"
```
Além disso, há algumas outras variáveis que armazenam dados vindos da Sinch Conversation API que podem ser úteis para orientar seu fluxo:
```
internal.sinchConversationAPI.channelIdentity: 'USER_PHONE_NUMBER_OR_ID',
internal.sinchConversationAPI.contactId: 'CONTACT_ID_CONV_API',
internal.sinchConversationAPI.appId: 'APP_ID_CONV_API',
internal.sinchConversationAPI.conversationId: 'CONVERSATION_ID_CONV_API',
internal.sinchConversationAPI.metadata: string or key + value pair
```
Você pode aprender mais sobre como usar variáveis para orientar seu fluxo [aqui](/chatlayer-documentation-pt-br/buildabot/tips-and-best-practices/route-your-flow-depending-on-the-channel.md).
{% hint style="warning" %}
Lembre-se de que canais diferentes aceitam diferentes [tipos de mensagem](https://developers.sinch.com/docs/conversation/message-types/).
{% endhint %}
## Artigos relacionados
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