> For the complete documentation index, see [llms.txt](https://docs.chatlayer.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.chatlayer.ai/chatlayer-documentation-pt-br/buildabot/tips-and-best-practices.md).

# Dicas e melhores práticas

Melhore o **Não entendido** bloco para lidar com entradas não reconhecidas de forma elegante.

{% content-ref url="/pages/c847eca72b5c5b5f0890767af568616fa9e97f64" %}
[Melhore o bloco Não entendido](/chatlayer-documentation-pt-br/buildabot/tips-and-best-practices/improve-the-not-understood-block.md)
{% endcontent-ref %}

Vá para o bloco anterior para uma conversa mais natural.

{% content-ref url="/pages/a34ca2ec732a47ed27342fb76f6909289c2c73cf" %}
[Ir para o bloco anterior](/chatlayer-documentation-pt-br/buildabot/tips-and-best-practices/go-to-previous-bot-dialog.md)
{% endcontent-ref %}

Reconheça usuários recorrentes para oferecer uma experiência personalizada.

{% content-ref url="/pages/45660fbbe0b00104d80be4e06af41d94671fb71d" %}
[Reconhecendo um usuário recorrente](/chatlayer-documentation-pt-br/buildabot/tips-and-best-practices/how-to-recognize-a-returning-bot-user.md)
{% endcontent-ref %}

Considere pular a mensagem de introdução para usuários recorrentes para agilizar as interações.

{% content-ref url="/pages/be9f8e45f4d2b49b7f80b28e924507f178902099" %}
[Pular mensagem de introdução](/chatlayer-documentation-pt-br/buildabot/tips-and-best-practices/skip-introduction-message.md)
{% endcontent-ref %}

Adapte seu fluxo com base no canal específico para melhorar a experiência do usuário e reutilize fluxos para manter a consistência e a eficiência.

{% content-ref url="/pages/cdcee3243c7a96fae20d6a32d1f840f695e764f1" %}
[Direcione seu fluxo de acordo com o canal](/chatlayer-documentation-pt-br/buildabot/tips-and-best-practices/route-your-flow-depending-on-the-channel.md)
{% endcontent-ref %}

Conecte vários bots entre si quando necessário para expandir a funcionalidade e oferecer interações fluidas com o usuário.

{% content-ref url="/pages/5e388ab10a991702cc81a18418a09bce08cf0691" %}
[Conecte dois bots entre si](/chatlayer-documentation-pt-br/buildabot/tips-and-best-practices/frequently-asked-questions.md)
{% endcontent-ref %}


---

# Agent Instructions
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